In most cases orders are shipped in the next working day. Please note these times may be extended during holidays, restocks, launches and promotions. Products on back-order take 3 working days to get prepared.
All Europe and international orders will be shipped with a tracking number unless it’s standard shipping. We cannot be held responsible for any lost items on standard shipping.
Delivery times within the UK: 2 to 4 business days.
Europe delivery times: 5 to 7 business days.
International delivery time: 10 business days.
We are not responsible for shipping delays that might be affected by, but not limited to customs, transportation strikes, delays from Royal Mail to international mail carriers, and natural disasters
IMPORT DUTIES AND TAXES
Customers are solely responsible and must pay for all import duties, taxes, and tariffs levied by their respective governments on their purchases.
These fees are not included in your order and unfortunately, we have no control over these charges. To find out how more about these fees, please contact your local custom’s office.
All purchases made are final and not eligible for return or exchange.
Unfortunately, we will not be able to cancel or make changes to your order once the payment has been made.
All orders and pre-orders are not refundable unless your product arrives damaged, in that case, we will give you the option of either process to a refund or resend the product (if it is still available). In both cases, we will require a picture of the damaged item.
If you haven’t received your item, please ensure you wait the full estimated time to receive your order, if you do not receive your items after this time, please do not hesitate to contact us and we will investigate. If you have selected standard shipping, the item is not trackable and we cannot be held responsible for lost mail. Please contact Royal Mail to help your further on lost post. We highly recommend you select the trackable shipping option on your purchase for your peace of mind.